Refund Policy

We want every PakSquad order to go perfectly. If something isn't right, this policy explains when you're entitled to a refund.

1. Before work starts

If you change your mind before work has begun on your order, you're entitled to a full refund. No questions asked.

2. Service not completed

If we are unable to complete a service for any reason on our side, you'll receive a full refund of the order amount. Partial completion is refunded pro-rata based on the work already delivered.

3. Account or gold losses

In the rare event that an order results in a loss caused by our work (for example, items lost or progress reset), we will redo the work at no cost or issue a refund equal to the order amount, at your choice.

4. What's not covered

• Orders fully completed as agreed, simply because you changed your mind afterwards.
• Losses caused by actions taken on your account after delivery.
• Losses caused by your own sharing of login details with third parties.
• Delays caused by circumstances outside our control.

5. How to request a refund

Message the squad in our Discord community within 7 days of your order with your order number and the issue. We aim to respond within 24 hours.

6. Processing time

Approved refunds are processed to the original payment method within 3–7 business days, depending on your bank or payment provider.

7. Disputes

We treat every customer fairly. If you believe a situation isn't covered here, reach out anyway — we'll review your case individually.